Return and Refund Policy

We want you to love your purchase! If something isn’t right, we’d love the chance to make it right before moving forward with a return or refund.

Eligibility

• You may request a return within 14 days of receiving your order.
• Items must be unused, in their original condition, and in the original packaging.
• Custom or personalized items are non-returnable unless they arrive damaged or defective.

Before You Return

• If there’s an issue, please reach out to us at [your email] with your order number and a description (and photos, if applicable).
• Many times we can fix the problem with a replacement part, repair, or adjustment so you can start enjoying your piece right away.

How to Start a Return

• If a fix isn’t possible, we’ll send you return instructions and the return shipping address.

Return Shipping

• Buyers are responsible for return shipping costs unless the item arrived damaged or defective.
• Please use a trackable shipping method — we’re not responsible for items lost in return transit.

Refunds

• Once we receive and inspect your return, we’ll process your refund to your original payment method within 5 business days.
• Shipping costs are non-refundable.

Damaged or Defective Items

• If your item arrives damaged, please contact us within 5 days with photos of the product and packaging so we can help with a replacement or refund.